For crisis support call 000 or Lifeline on 13 11 14

Telephone Outreach Program (TRISS) for people living with mental health challenges. The TRISS outreach program aims to address social isolation and loneliness by providing weekly emotional and social support over the phone by volunteers.

Services provided

  • Mental Health Services
  • Family & Carer Support Services
  • Suicide Prevention & Aftercare Services
  • Peer Support Services
  • Social Support & Coordination Services


Service: Telephone Outreach program (TRISS)

Eligibility Criteria: This service is available for age groups typically 18 years and up. Anyone facing loneliness or social isolation and living with a mental health challenge is eligible to participate in this NSW Health funded program.

Referral Process: People can self-refer or get referred through a professional via the Outreach Set up Form that can be found on the website:

Cost of Service: Free

Service Audience: 18 – 65yrs


  • Women
  • Men
  • Aboriginal and Torres strait Islander people
  • Culturally and linguistically diverse people
  • Carers

Operating Hours: Monday to Friday 9am – 5pm

Phone Number: 1800 843 539 Please select option 2 for TRISS


Organisation/Lead Agency: One Door Mental Health


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